77joya Privacy Policy
The security of your personal information is our highest priority. Read this policy for full details on how we collect, use, and protect your data.
This Privacy Policy ("Policy") applies to all users of the 77joya platform. By creating an account or using the site, you are considered to have accepted the terms of this Policy. Please read the full policy carefully.
Data Collection — Section 1
77joya collects certain personal information to provide its services, manage accounts, and meet legal obligations. The types of information collected are described in detail below.
1 Identity Information
During account registration, you are required to provide your full name, date of birth, national ID or passport number, and a valid email address. This information is necessary for age verification and identity confirmation.
2 Contact Information
Your email address, mobile number, and postal address where necessary are collected. This information is used to verify your account, send transaction-related messages, and deliver important service notifications.
3 Financial Information
To process deposits and withdrawals, your payment method details — such as bKash, Nagad, Rocket, Upay, or bank account information — are collected. We do not store full card or account numbers; only the information needed to verify transactions is retained.
4 Technical Information
Your device's IP address, browser type and version, operating system, referral URL, and site usage log data are recorded automatically. This helps prevent fraud and maintain the security of the site.
5 Gaming Activity Information
Your gaming history, betting patterns, session duration, and win/loss records are stored. This information is used to enforce responsible gaming policies and improve your experience.
Methods of Data Collection — Section 2
Information Provided Directly
When you register on 77joya, complete a transaction, contact our support team, or claim a bonus, you provide information to us directly. This information is given voluntarily by you.
Automatically Collected Information
Through our servers, cookies, and analytics tools, your site usage patterns, click tracking, and performance data are collected automatically. No sensitive personal information is collected through this method.
Through Third Parties
We may receive certain information from identity verification service providers, payment processors, and anti-fraud partners for the purposes of verification and supplementation. In such cases, only the minimum necessary information is shared.
Purpose of Data Use — Section 3
77joya uses collected information only for the following legitimate purposes. Information is never used for any unauthorized purpose.
Service Delivery and Management
- Creating, verifying, and maintaining active accounts
- Processing deposits, withdrawals, and other financial transactions
- Delivering gaming services without interruption
- Managing bonuses and promotions
Security and Fraud Prevention
- Detecting multiple accounts and fraudulent activity
- Complying with anti-money laundering (AML) obligations
- Monitoring suspicious transactions
- Preventing unauthorized access to accounts
Communication and Support
- Sending transaction confirmation messages
- Responding to customer service requests
- Informing users about important service changes
- Sharing relevant offers and bonuses with your consent
Responsible Gaming
- Identifying unusual gaming behavior and intervening
- Facilitating self-exclusion and deposit limit settings
- Reaching out to players who may be at risk
- Ensuring age verification (for users aged 21 and above only)
Improvement and Analysis
- Improving platform performance and user experience
- Monitoring site performance
- Assessing demand for new games and features
- Creating a customized experience based on user preferences
Data Storage and Protection — Section 4
Encryption and Security Technology
All your data is protected using SSL (Secure Socket Layer) encryption technology. This means all data transmitted between your browser and our servers is encrypted and cannot be read by third parties. We follow industry-standard cybersecurity practices.
Server Security
Our database is protected by firewalls and is subject to regular security audits. Sensitive information is stored in hashed and encrypted form. Through access control systems, only authorized staff can view your information.
Password Protection
Your account password is never stored directly — it is processed using a strong one-way cryptographic hashing algorithm. No member of our staff can view your password. If you ever forget it, it can only be reset.
Regular Monitoring
Our security team monitors systems 24/7. Any unusual activity is detected immediately and the necessary steps are taken. In the event of a data breach, we will notify you promptly.
Sharing Data with Third Parties — Section 5
77joya does not sell, rent, or commercially share your personal information. Only the necessary information may be shared with third parties in the limited circumstances described below.
Payment Processors
Financial information required to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer services is sent to payment gateway providers. These partners are bound by their own privacy policies.
Identity Verification Services
Your identity-related information may be sent to authorized verification bodies to meet legal obligations and prevent fraud. This information is used solely for confirmation purposes.
Legal Requirements
We may be required to provide relevant information in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases, we will endeavor to notify you to the extent permitted by law.
Service Provider Partners
Game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe), hosting services, and technology partners may access limited information to deliver their services. They operate under strict confidentiality agreements.
Cookies and Tracking Technologies — Section 6
What Are Cookies and Why Are They Used?
Cookies are small text files stored in your browser. 77joya uses cookies for the following purposes:
- Essential Cookies: Keeping login sessions active, maintaining security, and ensuring the basic functionality of the platform.
- Functionality Cookies: Remembering your preferences, language selection, and customization settings.
- Analytics Cookies: Collecting site usage statistics to improve performance.
Cookie Controls
You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may disrupt some site functions and you may not be able to use the service properly.
Protection of Minors — Section 7
Age Restriction
77joya strictly does not provide services to anyone under the age of 21. Age verification is mandatory during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.
Parental Controls
We advise parents to use technical filtering software to prevent minors from accessing gaming sites. Collecting or processing information from minors is not the intention of 77joya and is strictly prohibited.
User Rights — Section 8
You have certain important rights over your personal information. These are described in detail below.
Right to Access
You may request at any time to know what information we have stored about you. We will provide the information within 30 days of receiving your request.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be changed directly from your account settings; in other cases, the support team's assistance will be needed.
Right to Erasure
After closing your account, you may request that your personal information be deleted. However, certain information may need to be retained for a specified period due to legal obligations, records of financial transactions, or fraud investigations.
Right to Object to Processing
You may opt out of marketing communications at any time. This request will be acted upon immediately. However, we may continue to send important service-related messages.
Right to Data Portability
You may request a copy of your personal information in a machine-readable format (such as JSON or CSV). This facility applies to a limited set of data.
To exercise any of the rights above, please contact our support team. We will respond within 30 days of receipt.
Data Retention Period — Section 9
Data for Active Accounts
All your information is retained for as long as your account remains active. This is necessary for service delivery, transaction tracking, and security.
After Account Closure
After an account is closed, financial and transaction records are retained for a specified period to meet legal obligations. Some information is also kept for the necessary period for fraud prevention and dispute resolution.
Deletion After Retention Period
Once the designated retention period has passed, your information is securely and permanently deleted or anonymized so that you can no longer be identified.
Policy Changes — Section 10
Right to Make Changes
77joya reserves the right to update its privacy policy at any time. This policy may be revised due to business changes, new legal obligations, or technical updates.
Change Notifications
For any significant changes, we will send a notification to your registered email at least 30 days in advance and publish a notice on the website. For minor changes, the "Last Updated" date on this page will be changed.
Consent to Changes
Continued use of 77joya after a new policy takes effect will be considered as your acceptance of the updated policy. If you do not agree to the changes, you may request that your account be closed.
Contact Us — Section 11
If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us through the following.
24/7 Live Chat
For the fastest response, use the live chat feature directly on the site. Our Bangla-speaking support team is ready to serve you seven days a week, twenty-four hours a day.
For formal privacy-related requests, email us at: [email protected]
Mentioning "Privacy Policy Request" in the subject line of your email will help us respond more quickly.
Want to know more?
Please also read our Terms & Conditions and Responsible Gaming policy.